RETURN & EXCHANGE POLICY

Refund Policy

If you change your mind about your purchase, please make sure you return it in its original condition and we will exchange or refund it for you.

Unless faulty this should be within 14 days of receiving the order. Original condition means in original packaging the item is undamaged and in a sellable condition.

Once returned we will refund back to original purchase method. This includes items purchased in and vape deal or clearance sale.

What can’t be returned

The below items are excluded from our goodwill returns policy unless faulty or not as described

• Coils
• Opened bottles of liquid
• Personalised products

This does not affect your statutory rights.

Terms and Conditions

• If you have changed your mind about an item, you can return it in sellable condition for an exchange or refund. Unless faulty this should be done within 14 days of receiving the item.
• We will refund back to original method of payment; this includes any items on sale.
• Unwanted items when we mention sellable condition we expect this to mean 1. Original packaging 2. Undamaged (excludes normal examination of the product as you might have done in store)
• For online and telephone orders items we will refund delivery provided all the order is returned. If you are returning some of your items, then we will only refund the cost of the returned items.
• This does not affect your statutory rights